Grade Variance

Did the grade match your experience?

This tool is for consumers who found a dealer through DealerSurface and experienced something that didn't match their grade — whether better or worse. Your report goes directly to our review team — it never auto-publishes.

Grade mismatch in either direction Use this form if your experience didn't match the grade shown — whether the dealer was better than their low grade, or worse than their high one. Your report helps us keep scores accurate.
Step 1 of 6 — Dealership
Please select a dealership.
Step 2 of 6 — Grade category
Please select at least one category.
Step 3 of 6 — Describe the discrepancy
Be specific — amounts, dates, and exact language the dealer used will help our investigators.
0 / 800
Please describe the discrepancy (at least 20 characters).
Step 4 of 6 — Documentation
Buyer's orders, quotes, finance agreements, window stickers, or any documentation that supports your report. Kept strictly private — never shown publicly. Used only for verification and legal protection.
Drag files here or click to upload JPG, PNG, WebP, or PDF — max 10MB each, up to 3 files
⚠️ Please redact personal information (name, address, SSN, bank account numbers) before uploading. DealerSurface is not responsible for personally identifiable information included in uploaded documents.
🔒 Documents are stored securely and never shown publicly. They are only accessible to DealerSurface administrators and used solely for verification and legal purposes.
Step 5 of 6 — Published grade
Select whatever grade was shown — good or bad. Your report helps us verify whether it's accurate.
Please select the grade you saw.
Step 6 of 6 — Verify you were there
Verify you were there — get a PIN
We text a 6-digit PIN to your phone. It confirms a real person visited this dealership area recently. Your number is never shown publicly or sold.
Please enter a valid 10-digit US mobile number.
By entering your number and clicking Send PIN, you consent to receive one (1) SMS verification message from DealerSurface. Message & data rates may apply. Reply STOP to opt out. See our Privacy Policy.
Your report goes to our review team, not to the dealer.

Variance report received.

Thank you. Your report has been sent directly to our review team. If we find a pattern of discrepancy, the dealer's grade will be placed under review and a banner will appear on their profile. We'll investigate before any action is taken.

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